Frequently Asked Questions
Everything you need to know about shopping with Heavyocity.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard delivery typically takes 3-7 business days within the continental US, while international rates and times vary by location.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that digital downloads are non-refundable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please be aware that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our support team is available Monday through Friday via our contact form or live chat. We aim to respond to all inquiries within 24 hours.